The following is a list of questions we hear the most. If you don’t find the answers you need here, please contact our Customer Care at mycash.samoa@digicelgroup.com, or calling 123 with a Digicel phone or +685 772 0000


What is MyCash?

MyCash is a service offered by Digicel that allows customers to receive, store and spend money by just using their Digicel mobile phone.  It is safe, secure and convenient.

All you need is a mobile phone with a Digicel SIM, and after a simple registration process, you can easily send and receive money, buy Top Up shop or make payments – all in the palm of your hand!

MyCash services can be accessed using the MyCash Mobile App for smartphone users or by dialing the USSD Menu *888# for feature phone users.



What services are offered by MyCash?

You are able to use the MyCash service to:


You can also save and hold money securely in your MyCash wallet at no additional fees.

Note: QR payment and Agent locations services are only available on the MyCash App.


How do I download the MyCash App?

To download the MyCash Digicel App, please visit:


I don’t have a smartphone.  Can I still access the MyCash wallet service?

Yes! If you are a Digicel feature phone user, you can still register and use the MyCash service by dialing *888# to get started.


How do I register for my MyCash wallet?

If you are a former Digicel Mobile Money user, your MyCash mobile wallet is created automatically for you.

Simply download your MyCash app and log in with your registered number and PIN.

If this doesn’t work please follow the steps above to complete your new registration, call our Customer Care on 123 or message us on digital live chat on Ruby or Digicel Samoa Facebook Page.


How do I log in to the MyCash App?


I already have a Digicel mobile money wallet, do I lose my information when downloading the new MyCash App and signing up?


Do I need to provide any additional information to use the MyCash App?

If you are a Digicel customer, you can just download the MyCash app, sign in with your current Digicel mobile number and PIN, and you will be able to use it.


What happens if I am sending money to a user that does not have a smartphone or does not have MyCash App?


Does signing up to the MyCash services require any extra charge?

No, there are no charges associated to signing up to the MyCash app. However, additional charges may apply depending on the transactions you are doing.


What is P2P?

P2P refers to “person-to-person” which means sending money from one MyCash wallet to another MyCash wallet. The P2P transaction can be done by only entering the phone number of the person you are sending money to in the MyCash USSD Menu *888#, the MyCash App or by scanning their personal MyCash QR code if you are next to each other.


Will Mobile-to-Mobile (P2P) transfers be free?

Starting November 26, 2020, MyCash transfers from one Mobile phone to another Mobile phone will be free regardless of the amount being sent.

However, this will be for limited time only. So, enjoy it during the promotion period.


How do I reset my PIN?

To reset your PIN you will need to contact our Customer Care on live chat via our Digicel Facebook Samoa Page or live chat on Ruby. A customer care representative will help you complete the process.


How much money can I hold in my MyCash account?

Your MyCash wallet has the following limits (see below table). You can visit an authorised MyCash agent or a Digicel store to deposit money in your wallet and use it.


Samoa (WST)


Wallet Limit (Max balance)


Daily Limit (the total value of transactions a customer can undertake in a day – the send and receive daily limit is separate)


Transaction Limit (the total value in a transaction a customer can send or receive)



What are the fees for using MyCash?

Please click here for the applicable fees for your MyCash transactions.


Will I have to pay fees if I keep all my money in my MyCash wallet?

No, there are no fees for keeping your money in your MyCash wallet. You can deposit money in your MyCash Wallet at any of the authorized MyCash Agents or Digicel stores, and then send money to other MyCash wallets, pay for items, top up, pay for bills, and much more.


Do I have to pay to deposit the money in my MyCash wallet?

Depositing money in your MyCash wallet is free. You will have to visit an authorised MyCash agent or Digicel store with your phone and provide him with the phone number associated with your MyCash Wallet and a valid ID.


Will I be charged if I withdraw my money from my MyCash wallet?

Yes, a transaction fee will be charged depending on the amount of money you withdraw from your MyCash wallet.

Please click here for the applicable fees for your MyCash transactions.


Is there a charge for paying my bills with MyCash?

Yes, there is a fee to process any bill payment. You will be able to review the fee in your confirmation screen when making the payment via your MyCash wallet or click here to reference our fees and charges.


How can I locate a Digicel MyCash agent with the MyCash App?

When using the MyCash App, tap the “More” option in your main screen. Then, tap on “Agent Locator”, you can enter the name of agent (if you know it) or search by city and the map in your screen will update and display the agent details automatically.

Alternatively, click here to view the latest list of authorised MyCash Agents. 


What happens if someone steals my phone?

Your MyCash wallet is linked to your registered phone number, not your mobile handset. You are the only one that can access your wallet using the PIN code thus your MyCash wallet is secure even after losing your phone.


What happens to my MyCash wallet if I change my phone (but not the phone number)?


What happens to my MyCash wallet if I change my mobile number?


What happens if I send money to the wrong number?

If you send money to a wrong number, please call 123 and we will support you as much as we can by trying to roll back the funds if still available in the wrong number’s wallet.

However, there are many ways you can avoid this situation:


What is a QR code?

A QR code or Quick Response code is a barcode that contains information about the user who will perform a transaction. The MyCash QR code will allow you to make payments and/or receive money with the MyCash App simply by scanning the code with your phone.


Where do I find my personal QR code?

You will be able to find your personal QR code in your MyCash App in the tab named “My QR”.


What is the difference with a Merchant’s QR code?

A merchant’s QR code is the QR code you find displayed at a Merchant’s cashier counter for making QR Payments.  You will be able to scan the Merchant’s QR code and complete your transaction by selecting “Pay” and scanning the code in your MyCash App; or keying in the Merchant’s displayed mobile number.

Please click here for the latest list of Merchant where you can use MyCash QR Pay.


Will using the QR code result in additional charges?


What information does the QR code contain? Is the QR code safe?

The QR code contains personal information such as your phone number to be able to identify your wallet. However, it does not contain the amount of money available in your wallet. They are meant to keep information private and to make transactions faster. 


Can I link my bank account to MyCash Wallet?

Yes. The first step is to visit your nearest National Bank of Samoa (NBS) branch and provide your MyCash mobile number in order to link your bank account to the MyCash app. After this process, you will be able to check your bank balance and transfer funds. For any documentation or requirements in enrolling to Ezibank, please visit https://www.nbs.ws/